Frequently Asked Questions
How should chocolate be stored?
Chocolate should be stored in a cool (but not refrigerated), dry place, out of direct sunlight and away from strong odors (smoke, spices, moth balls, pine-scented cleaners, potpourri, etc.)
Can I freeze my chocolate?
We don’t recommend freezing chocolate.
Why does my chocolate have gray or white discoloration?
This is called “fat bloom” caused by the separation of cocoa butter from the chocolate due to temperatures over 80° F. It is still perfectly edible, but not as appealing to look at.
Do you offer "nut free" chocolates?
We do offer a selection of Nut Free chocolates. Please contact us for more information at email@example.com or call (845) 348-9899.
Where do you ship?
We ship to 48 lower states in the United States.
Do you ship internationally?
We currently do not offer international shipment.
How do you ship?
We ship from our store in Nyack via USPS Priority Mail. During warmer weather months (May through October), all chocolates are packed in an insulated package with ice packs.
Do you ship year round?
Yes, although there are restrictions before some major holidays.
What is your return policy?
All sales are final.